Terms & Conditions

Welcome to Shmooz.ai, a website that offers a WhatsApp message chatbot that uses AI and image generation technologies to provide responses to users. By accessing or using Shmooz.ai, you agree to be bound by the following terms and conditions (the Terms of Service).

• WhatsApp access and trial: New WhatsApp accounts have no free message or image allowance before activation. Eligible users may start a seven-day trial with a payment card through Stripe. The trial includes up to 250 messages and 10 images. Unless canceled before the trial ends, the selected subscription renews automatically at the price shown at checkout. Existing accounts retain their recorded trial eligibility; starting another signup does not reset it.
• Subscription: Monthly and yearly subscriptions will automatically renew unless canceled by the user. Cancellation of a subscription can be done at any time by the user under the pricing section in our website via “Manage Subscription”.
• Refunds: Shmooz.ai does not offer refunds for any type of subscriptions or one-time image or video credit top-up purchases, except where required by applicable law.
• Responses: Shmooz.ai is not responsible for fact-checking of any responses provided by the Service or Chatbot. Users are responsible for using and relying on the information provided by the Service and its AI and image generation technologies at their own risk.
• Downtime: Shmooz.ai is not responsible for any downtimes that the Service or its AI and image generation technologies may have. Users understand that there may be times when the service is not available due to technical issues. Such downtime will not warrant a refund.
• Plan message limits for new purchases: Starter is $6.99 per month for up to 150 messages; Standard is $9.99 per month for up to 500 messages; Unlimited monthly is $19.99 per month for up to 2,500 messages; Unlimited yearly is $199.99 per year for up to 20,000 messages. Monthly message allowances reset each monthly billing period. The yearly allowance resets each yearly billing period, not monthly. Unlimited is a plan name and remains subject to these usage limits. Existing subscriptions retain their recorded prices and allowances; these new-purchase prices do not migrate existing subscriptions. Legacy lifetime plans retain their recorded allowance of up to 200,000 messages for the life of the account.
• Image Generation Limits: AI image generation (and related media-generation features that share the same allowance, including certain audio and document generation) is subject to enforceable usage limits based on your plan. Free users receive a limited trial image allowance. Paid subscribers receive a plan-specific image allowance that resets upon subscription renewal or the applicable billing cycle. Shmooz.ai strictly enforces these limits. When your image allowance is exhausted, image generation will be blocked until your allowance resets or you purchase additional image credits.
• Image allowances: Images are separate from message allowances. The trial includes up to 10 images; Starter includes 25 images per monthly billing period; Standard 50 per monthly billing period; Unlimited monthly 75 per monthly billing period; Unlimited yearly 200 per yearly billing period, not per month. Legacy lifetime plans include up to 200 images. Included image balances are capped at 200 before optional top-ups. Existing subscriptions keep their recorded image allowances. Video generation requires separate credit purchases and is not included in these subscriptions.
• Image Credit Top-Up Packs: Subscribers who exhaust their included image allowance may purchase optional one-time image credit packs: 100 additional images for $10 USD, or 500 additional images for $35 USD. Top-up credits are added to your account balance upon successful payment and may increase your total available image generations up to a maximum of 500 images in aggregate (included plan allowance plus purchased credits). Top-up purchases do not change your message quota or subscription tier.
• Image Credit Top-Up Terms: Image credit top-ups are one-time purchases, not subscriptions. All sales of image credit packs are final. Unused image credits are subject to the maximum balance stated above. Shmooz.ai reserves the right to modify top-up pack pricing, availability, credit amounts, and enforcement limits at any time. Promotional or marketing language (including references to “unlimited” features) does not override the enforceable image or message generation limits described in these Terms.
• Image Limit Enforcement: Shmooz.ai may monitor usage to enforce image and message limits, prevent abuse, and suspend or restrict accounts that attempt to circumvent limits or misuse generation features.
• Inappropriate Use and Unsafe Content: Shmooz.ai may postpone, throttle, temporarily restrict, suspend, or otherwise limit a user’s account and access to the Service if the user sends messages at a very high rate, or if the system detects inappropriate use, misuse, or not-safe-for-work (NSFW) or other prohibited content, with or without prior notice. Shmooz.ai alone determines what constitutes inappropriate use or prohibited content.
• Video Generation Credits: Image-to-video and text-to-video generation are sold separately from subscriptions as prepaid credits measured in seconds (for example, approximately 60, 300, or 600 seconds per pack at then-current prices). Video credits are not included in subscription message or image allowances. Each video uses 2, 5, or 10 seconds from your balance depending on the length you select. Unused seconds remain on your account until used. Video credit purchases are one-time purchases, generally non-refundable except where required by law, and may change in price or availability at any time.
• No Unlimited Guarantee: Notwithstanding any plan name, badge, advertisement, or pricing-page wording, Shmooz does not guarantee unlimited messages, unlimited images, unlimited video, unlimited audio, or unlimited document generation. All usage remains subject to the numeric caps and enforcement rules in these Terms.
• Warranties & Responsibility: Shmooz.ai makes no warranties or representations about the services or products provided. The user assumes all responsibility and risk for the use of Shmooz.ai.
• Intellectual Property: Shmooz.ai owns all rights, including intellectual property rights, in the website and its content. Copying or reproducing any part of the website without written consent from Shmooz.ai is prohibited.
• Account Suspension/Cancellation: Shmooz.ai reserves the right to suspend, postpone, restrict, or cancel a user's account at any time, for any reason, including inappropriate use or detection of not-safe-for-work (NSFW) or other prohibited content as described in these Terms.
• Indemnification: The user agrees to indemnify and hold Shmooz.ai, its affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of user's use of Shmooz.ai, the violation of these Terms of Service, or infringement of any intellectual property or other right of any person or entity.
• Limitation of Liability: Shmooz.ai shall not be liable for any damages whatsoever, including but not limited to any direct, indirect, special, incidental, or consequential damages, arising out of or in connection with the use or inability to use Shmooz.ai or any part thereof, including without limitation damages arising from exhausted plan allowances, blocked features after limit enforcement, or service downtime.
• Preference of Law and Dispute Resolution: These terms of service shall be governed by and construed in accordance with the laws of United States without giving effect to any principles of conflicts of law.
• Connected Google accounts: You may optionally connect Gmail, Google Drive, and Google Calendar so Shmooz can help with email, files, and your calendar in the chat. You represent that you are allowed to connect that account and to send email from it. An email is not sent until you tap Send. A chat message that says “send” does not send it. You must review the draft first. Disconnecting revokes our access and deletes the stored Google credential. You can also remove Shmooz from your Google Account permissions. You must not use the connection to send spam or unsolicited commercial mail, to copy a mailbox or Drive into another database, to access an account you are not allowed to use, or to violate Google’s terms. Shmooz uses Google data only to perform the feature you asked for. We do not sell it, use it for advertising, use it to decide creditworthiness, or use it to train or improve a generalized AI model. Shmooz’s use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. The Privacy Policy explains how Google data is accessed, stored, shared, and deleted.
• Images, video, and voice: You may ask Shmooz to generate an image, turn an image into a video, or transcribe a voice note. You are responsible for what you submit and for how you use the result. Video generation is not included in a subscription. It is sold as prepaid video credits measured in seconds. Unused seconds stay on your account until used. Video credit purchases are separate from subscription fees and are generally non-refundable except where the law requires a refund.

Contact Information: For any queries or concerns, please contact info@shmooz.ai

By using Shmooz.ai, you agree to be bound by these Terms of Service and Privacy Policy. If you do not agree to these terms, please do not use Shmooz.ai.